Privacy policy

1. Introduction

Welcome to Kelonbro, your trusted destination for online and offline clothing shopping. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile app, visit our website, or engage with our services. By using our app, you consent to the practices outlined in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: When you create an account, make a purchase, or interact with our app, we may collect personal information such as:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely via third-party payment providers)

• Usage Data: We collect information about how you use our app, including:

  • Device information (e.g., device type, operating system version)
  • IP address
  • Geolocation data (if you opt in to location services)
  • Interaction with our content, such as which products you view or purchase

• Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience, track app usage, and personalize content. You can manage cookie preferences through your device settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and complete your purchases
• To communicate with you regarding your orders, promotions, and product updates
• To personalize and improve your shopping experience
• To send you marketing and promotional materials (you can opt out at any time)
• To detect, prevent, and address fraud, security, or technical issues
• To comply with legal obligations and resolve disputes

4. Sharing Your Information

We may share your personal information with third parties for the following purposes:

• Service Providers: We may share your information with trusted third-party service providers to assist with payment processing, order fulfillment, and marketing communications.
• Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena, legal process, or a government request.
• Business Transfers: If Kelonbro is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, please be aware that no data transmission or storage method is 100% secure, and we cannot guarantee the absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can update or correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or through the app settings.

To exercise your rights, please contact us at the email address provided below.

8. Third-Party Links

Our app may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our app is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: